I was reviewing some of the past discussions about AI being used to diagnose and offer solutions to medical issues, and I found this thread that I had forgotten about.
Since my input on this thread, I have started using ChatGPT on a regular basis, for other things than medical diagnosis. I have asked about medical processes and what the theory of medical causes are, but Iāve not asked it to give me a course of treatment.
Today, I posed the question to ChatGPT; Do yo think we are seeing less traffic on mvertigo.org because of the increased popularity of AI web portals like ChatGBT? This is the answer that I got:
AI is almost certainly diverting some traffic from patient forums and informational websites. A few years ago, someone wondering, āCan vestibular migraine cause ear fullness?ā or āWhy do grocery stores make me dizzy?ā would probably search Google, read several sites, and often end up on a forum like mvertigo.org. Today, many people ask ChatGPT or another AI first because they get an immediate, conversational answer.
On the other hand, AI also has limitations that communities like mvertigo.org donāt. AI can summarize what is known about vestibular disorders, explain medical terminology, and help users interpret research. What it cannot genuinely do is replace the lived experience of hundreds or thousands of people with the same condition. Questions like:
- āDid anyone elseās vestibular migraine start after COVID?ā
- āHow long did it take for nortriptyline to work for you?ā
- āWhat side effects did you have from Topamax?ā
- āHow did you cope with driving again?ā
are things where a patient community offers something AI simply canāt manufacture. I can describe what studies report or what patients commonly report in the literature, but I canāt honestly say, āFive members of this forum experiencedā¦ā unless that information has actually been published somewhere.
The rise of Facebook groups is another likely factor. Many people prefer to stay within Facebook rather than join a separate forum, even though Facebook has drawbacks. Its discussions are difficult to search, older posts disappear into the feed, and valuable information gets repeated over and over. Traditional forums are much better at preserving years of accumulated knowledge.
One possibility is that AI and communities could become complementary rather than competitors. For example, someone might ask me, āWhat is vestibular migraine?ā and after I explain it, they might ask, āWhere can I talk to people who actually have this?ā Thatās exactly where a well-run community like mvertigo.org has real value.
From my perspective, one concern is that AI can sometimes give users a false sense that they have āthe answer.ā Vestibular disorders are notoriously variable. Two people with the same diagnosis may respond very differently to medications, triggers, or rehabilitation. Reading a range of real experiences can help people appreciate that variability.
So even AI will admit that an online community like mvertigo.org offers valuable information that it cannot. But it also points out that some of the questions we see on the forum could partially be answered more accurately and completely by AI. Our very own Dizzybot could fill that need.
But there is still the problem of those people that go to ChatGPT or another AI first, instead of searching the web for mvertigo.org first. If there was some way to get the AI sites to answer the userās technical question and then refer them to mvertigo for more personalized real world experiences? I have no idea how we would make that happen.